Before you start, here is why many business process redesigns fail: http://www.bpminstitute.org/articles/article/article/barriers-to-process-redesign.html

Business Process Engineering: http://en.wikipedia.org/wiki/Business_process_reengineering

What is lean six sigma? http://en.wikipedia.org/wiki/Six_Sigma

What is a PMP?  http://www.pmi.org/CareerDevelopment/Pages/AboutCredentialsPMP.aspx